Harbor Management

All Truist Payment Options

Pay Automatically with Association Pay (ACH)

With Truist Association Pay (ACH), you can have recurring association payments debited directly from your checking or savings account held at any US financial institution. Enroll online at the link below.

Online Payments

Make a One Time Payment

To make a one-time payment, use the Truist Online Payment System. One time payments can be made with a debit or credit card, or eCheck.

There is a convenience fee charged when paying with a debit or credit card. ACH payments and electronic check payments do not charge a processing fee. EChecks are less expensive and more secure than paper checks. For more information on eChecks, check out the following link.

Truist Online Payments

Pay with Bill Pay Through your Personal Bank

Save time and money by scheduling your association payment through your bank's bill pay service or other online payment bill pay processor. Please refer to your Association Services coupon book or statement for important instructions on using an online bill pay service.

Ensure your online bill pay setup reflects the following:

Payee Name: Association Name
Payee Address: PO Box 628207, Orlando, FL 32862-8207
Payee Phone: 888-722-6669
Account Number: On each scheduled payment, use the Bill Pay Account Number that appears on your association payment coupon. Do not add any other letters, numbers or identifying words in the account number area.

Mail in a Check Payment

Your homeowner's association and BB&T are pleased to offer the convenience of mailing your maintenance payments with payment coupons to:

Truist

C/O Your Association Name
PO Box 628207
Orlando, FL 32862-8207

Do not mail cash.
You must include an Association Services coupon with every payment.
Make checks payable to the legal name of your homeowners association.
Write your Bill Pay Number (located on your payment coupon) on your check.
Write "US Funds" on Canadian checks that are to be processed in US funds.

Pay at a BB&T Branch

Your homeowner's association payments can be made at any Truist branch location. Truist has more than 2,100 branches to serve you. Take your Association Services coupon along with your payment to any BB&T location near you.

Please note that you MUST have your association coupon to make a payment in person. Association coupons are necessary so that your payment can be property applied to your account.

Need help finding us? Locate the nearest Truist branch at the link below.

Truist Branch Locator

Important Notes:

There are 2 business days of processing time between when payments are deposited and when they are posted to your ledger. Keep this in mind when making payments.
If you have lost or never received your coupon booklet, you can request your bill pay information directly. Please contact our office for this information.

Frequently Asked Questions

Can I make my association payment online?

The Truist Online Payment System is an optional payment method offered to associations and management companies that have entered into a lockbox relationship with Association Services. Associations must be enrolled in the Online Payment System in order for their homeowners to be able to utilize any or all of the online payment services.

How do I make my association payment online?

You can make your association payment at Truist.com/Payments by the following methods:

• Pay by Credit/Debit Card Payment - Visa®, MasterCard®, American Express®, or Discover®. All debit cards issued by a US financial institution will incur a flat $4.95 convenience fee. All credit cards will incur a convenience fee of 2.95% of the payment transaction amount. The convenience fee incurred on debit cards issued by a non-US financial institution varies. Your exact convenience fee on all credit and debit card transactions will be displayed to you before you submit your payment.

• Pay by eCheck – A one-time electronic funds transfer by ACH debit to your checking or savings account at a U.S. financial institution. No convenience fee is charged for payments made online by eCheck.

• Enroll in Association Pay – Enroll in Association Pay to authorize recurring electronic funds transfers by ACH debit to your checking or savings account at a U.S. financial institution.

What information must I provide to make my payment using an online bill pay provider such as my personal bank?

You need to provide your bill pay account number and your unit or serial number. Reference your existing payment coupon or statement for the required information.

In most instances, payments received from a bill pay service are not processed on the same day that funds are debited from your account. Depending upon the method of payment and delivery used by your bill pay provider, payments may take up to five business days or more to be posted to your association’s account. When using a bill pay service it is advisable to schedule your payment for a date well in advance of the due date

What card payments do you accept?

Visa®, MasterCard®, American Express®, or Discover®

How will the payment look on my credit/debit card statement?

When you make a payment by credit/debit card, a charge will be applied to your credit/debit

card account for the amount of your payment in addition to the convenience fee. The name

that appears on your credit/debit card statement is the full or abbreviated name of your association and Truist’s phone number.

When will my payment made by credit/debit card be applied?

All payments made by credit/debit card online are processed the next business day. A

business day is defined as every day except Saturdays, Sundays and bank and/or federal holidays.

What is the convenience fee for making a payment by credit/debit card online?

 All debit cards issued by a US financial institution will incur a flat $4.95 convenience fee.

 All credit cards will incur a convenience fee of 2.95% of the payment transaction amount.

 The convenience fee incurred on debit cards issued by a non-US financial institution varies.

 Your exact convenience fee on all credit and debit card transactions will be displayed to you before you submit your payment.

Convenience fees are subject to change without notice.

If I pay online now by credit/debit card, will I be charged automatically next month?

The Truist Online Payment System by card payments is a one-time payment option. You

must initiate an online payment each time you want to make a payment by card payment.

Is there a maximum payment amount per transaction for payments made by credit/debit card?

The current maximum payment amount for a single card payment transaction is $10,000.00.

Multiple online payments can be submitted toward the same obligation; however, each

payment transaction will incur a convenience fee.

What types of accounts can be debited through eCheck?

You can pay online through a checking or savings account at any U.S. financial institution.

What is the convenience fee for making a payment by eCheck online?

There is no convenience fee for making a payment online by eCheck.

If I pay online now by eCheck, will I be charged automatically next month?

The Truist Online Payment System by eCheck is a one-time payment option. You must

initiate an online payment each time you want to make a payment by eCheck.

What is Truist Association Pay (ACH)? How do I enroll in Association Pay (ACH)?

When you enroll in BB&T Association Pay (ACH), you are authorizing a recurring electronic funds transfer by ACH debit from your checking or savings account at any U.S. financial institution.

Homeowners can enroll online by clicking the Pay now or enroll link at Truist.com/payments. Enroll online through the 25th of the month to be effective for the next debit month.

Paper authorizations must be received by the 20th of the month to be effective for the next debit month. If the 20th falls on a weekend or holiday, the deadline is the last business day prior to the 20th.

If I enroll online in Association Pay, will I be charged automatically next month?

Payments will continue to be automatically debited from your account when they are due.

The transfer of funds from your account will not cease until you notify us in writing on or

before the applicable cutoff date to be effective for the next debit date.

How do I cancel or change my Association Pay?

Complete and submit an Association Pay Cancel or Association Pay Change form to Truist Association Services. Cancel or change requests forms Association Pay are located online at Truist.com/payments in the Pay automatically with Association Pay (ACH) section.

Truist Association Services must receive cancel or change requests by the 27th of the month

to be effective the following debit month. If the 27th falls on a weekend or holiday, the

deadline is the last business day of the month prior to the 27th.

You may send the forms by any of the following methods:

Email to: ASDAutopay@Truist.com

Truist Association Services

727-548-0277, or toll-free fax: 866- 297-8932

Mail to: Truist Association Services, P.O. Box 2914, Largo, FL 33779-2914

What should I do if I have a question or error on a payment that I made online?

In case of errors or questions about a payment you have made online, please contact our accounts recievable department at AR@HarborMS.com or the credit card company or bank that you use to initiate your payment. All payment disputes must be made in writing with 30 days of the payment.